What is a Case Manager?

When introducing case management to a client, those conversations can sometimes feel challenging.

Pippa Bird, Clinical Director and Head of Case Management at Circle Case Management, has created a short, accessible video explaining what a case manager does — without medical, clinical or legal jargon.

It clearly shows:

• the role of a case manager

• how they can support and guide clients

• and, most importantly, that the client is always the focus

This is a great resource for solicitors to watch themselves and to share with clients when discussing whether to instruct a case manager, helping build understanding and confidence from the outset.

Click the image to watch the video and feel free to share it with clients when it helps support those important conversations. Or click here to access the video. 

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